Microsoft Dynamics AX is highly adaptable, customizable and scalable business management software suitable for organizations of all sizes across geographies. This solution is a complete ERP solution with industry specific and extendable solutions for companies across industry verticals.
After Microsoft Dynamics AX is implemented, the real deal is to champion the Dynamics AX support services. All that investment wouldn’t make sense if the support is lacking, untimely, delayed, inappropriate, or always reactive. Karya pays special attention to support services to ensure that the support is not only reactive and transactional, but also proactive and eliminates any uncertainties in the post implementation phases.
With support services, the key is to get away from the culture of ‘quick fixes’, because ‘quick fixes’ have repercussion, sometimes costly, irreversible repercussions. To avoid this, it is important to ensure the solutions address tomorrow’s issues equally well as today’s issues. This can be accomplished only with a well-defined customer support structure and a highly refined client engagement model.
Our Dynamics AX support services can be in the form of:
- Technical Support
- Application Support
- Modules – Incident, Problem and Incident Management
- Development – Custom Development
- Administration Support
- Daily activities and monitoring
- User and role set-up
- Dynamics AX Service stack , Hot fixes
- Database Version Upgrade, Patching
- Integration Support
- Monitoring Scheduled jobs for various interfaces
- Reporting/BI environment support
- Functional Support – Product and Domain experts
- Mix of Onsite and Off shore
- All of the above.
Karya MS Dynamics AX Support Services – Structure
Karya enjoys several decades of combined experience in the areas of software implementation support. Our Microsoft Dynamics implementation and post implementation support structure is designed to address every possible and foreseeable incident and problem areas in a timely and efficient manner.
Our customer engagement model is worked out to ensure end to end support. Karya Dynamics AX support services focus on:
- Fast response as per SLA’s
- Continuous collaboration monitoring and reporting
- Productive diagnostics and recommendations
- Eliminate unnecessary costs
- Optimal utilization of resources – HR/HW/SW/licenses
- Service Scalability – upwards/downwards
- SME’s for problem solving
Being a Microsoft partner and with a host of global client implementations, Karya has gained the highest level of expertise in Microsoft Dynamics AX implementation and support. This allows us to see problem areas with at most clarity and to offer advanced solutions to complex issues in each industry. The result is lower total cost of ownership and a totally ‘managed environment’.
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