Augment user experience with Karya’s mobile enabled Microsoft Dynamics CRM

It is a world without borders and the global marketplace is more than interconnected. To cope up with the shifting industry trends and evolving customer expectations, it is important to build a deeper connection with the customers. Microsoft Dynamics CRM establishes a dynamic connection between processes. It gives a comprehensive, integrated view of the customer data. This system motivates new business opportunities, superior delivery of service and new contacts.

Microsoft CRM enables in maintaining customer data which is easily accessible and easily manageable. It can be made use of on a day to day basis to fetch details on sales and marketing. This system simplifies and presents a combination of relational and transactional data in a very effective way. It leverages processes to be productive, sustainable and scalable to derive quicker responses whenever necessary.

Benefits of Microsoft Dynamics CRM:

  • Reduces the longevity of the sales cycles
  • Improves customer reliability through automated tasks
  • Helps establish lucrative customer relationships through effective reporting tools

Microsoft Dynamics CRM on Mobile

A sneak peek into Karya’s mobile Microsoft Dynamics CRM:

It is needed to be able to access and fetch critical data at any time to make better informed decisions. The staff will need to remain connected and they should be able to have full access over data all the time. This has been made possible with Karya’s mobile Dynamics CRM. Karya’s mobile Dynamics CRM enables the representatives contacting customers in the field of sales, marketing and customer service to obtain information from the centralized repository through a very secure environment.

Let us understand this better. Let us consider a scenario of the sales and marketing executives. With Karya’s mobile Dynamics CRM, they will be able to connect with their customers 24/7, establish leads and also provide effective follow ups resulting in satisfied customers.

The mobile Dynamics CRM is a combination of nifty features:

  • It allows access to critical information from anywhere and at any time
  • As this solution is based on a familiar interface, it can be put into use right away
  • This solution has an added advantage of being able to function even when offline and automatically reconnects when the connection resumes
  • Data is kept secure free from misuse

Discover ease with Karya’s mobile Microsoft Dynamics CRM:

Karya offers the following Mobile CRM Solutions:

  • Mobile-enabling marketing and sales functionalists
  • Role based access
  • Location based functionality
  • Collaboration functions
  • Delivering reports, graphs, KPIs, Dashboards, executive scorecards and predictive analytics on mobile devices.
  • Optimal licensing model and customizing options
  • Intuitive mobile UI
  • Seamless integration with enterprise CRM applications

Karya deploys mobile enabling solutions for standard mobile platforms such as:

  • iOS (iPhone/iPad)
  • Android
  • BlackBerry
  • Windows Mobile
  • Symbian

With CRM on the move, the productivity of the staffs is increased and they are able to reach out to necessary information from everywhere whenever they need it. Drill down on the functionalities of this solution, text your queries or clarifications to info@karyatech.com

Enterprise Mobility – Transition Plan

Enterprise mobility is here to stay and the sooner enterprises realize this and plan on making the transition, the easier it will be for them to adapt to the fast approaching changes in the way world works. Enterprise Mobility is the future of business, and all the associated activities so to say.

While there are challenges in terms of technology, planning, strategizing and solutions deployment, sooner or later these challenges need to be faced. It is becoming imperative to mobile-enable in order to survive and grow in this highly competitive business environment. The inherent cost factor can be set off in phased mobile-enabling measures, where in a number of cost cutting measures can be brought about and productivity and performance can be enhanced. The benefits to the bottom-line are enormous and the cost of mobile-enabling is just a fraction of it. The question is not “if an enterprise should adapt mobility”, because it sure needs to, the actual question moves further to “how to mobile-enable and which company to partner with for mobile-enabling solutions”.

While collaborative applications such as e-mail were the largest deployed mobile applications in the last decade, a recent IDC survey suggests that 70% of organizations are currently deploying at least one other mobile application, with more than 30% of these companies are deploying multiple mobile applications. In the next two years, most organizations are expected to extend their mobile applications to areas such as CRM, ERP, SCM and a host of other functions.

Partnering with sophisticated solutions providers such as Karya Technologies, who have proven solutions in this arena, will benefit organizations planning on mobility in a multitude of ways. Whether it is the custom-built mobile applications development, pre-built mobile application deployment, customization of pre-built mobile applications or an end to end solution in terms of consultation, planning, strategizing and implementing the mobile-enabling endeavors, Karya Technologies is ready to accompany your organization in ensuring that your enterprise traces superior growth trajectory in the years to come.

If you have any questions about the post, please contact us by sending a mail to info@karyatech.com

Mobility Markets – Select Verticals and Functions

Various industry verticals have embraced enterprise mobility and many other are continuing their pursuit of mobility with planned deployments in a phased manner. Some common examples of enterprise mobility in vertical markets:

Information Technology

Smartphones help network and systems administrators to monitor the infrastructure that supports the organization’s 24/7 websites and services. The database administrators can monitor system and service performance in real-time.

Manufacturing

If plant personnel have mobile access to the inventory database, they can immediately determine whether or not a broken component is available, and place an order for immediate purchase if it is not available. This prevents lag time and ensures smooth flow of processes. Further, RFID tags on the spare parts allow them to not only verify availability but also to determine the exact location of the component or spare part.

Supply Chain

Even complicated interactions in supply chain and logistics such as ordering parts, approving discounts, negotiating contracts, obtaining status reports and more can be mobile-enabled. Multiple interactions by different departments across all partners in the chain can be integrated with simplified workflow processes on smart mobile devices.

Retail

Mobile point-of-sale (m-POS) applications allow sales personnel to provide superior customer service. Using mobile applications, they can look into the inventory for stocks, show images of different varieties of products and even handle order placements – all using handheld devices.

Human Resource

Employees can fill out and submit time sheets, expense reimbursement requests and vacation requests from their mobile devices, and managers can provide approvals using these wireless devices.

Marketing

Savvy marketers can engage in permission marketing, personalized marketing and mass customization of retail offerings especially in high value purchases and brand enhancing services.

Sales

Real-time information from ERP and CRM, supply chain and inventory systems on mobile devices allow for quick sales, customer delight and higher margins.

Customer Support

Trouble tickets and service orders can be automated and quickly responded to with the use of mobile devices. Support personnel can be enabled with updated information so they can offer services that are in the best interest of the customers. On the spot service provisioning will reduce overheads and improve customer trust.

Other

Other verticals and functions that can benefit from enterprise mobility include Automotive, Banking, Education, Energy, Oil and Gas, Fast Moving Consumer Goods (FMCG), Finance, Food and Beverage, Government, Healthcare, Insurance, Media, Real Estate, Telecommunications and Transportation. Karya provides the mobility solutions for all the above vericals and functions.

If you have any questions about the post, please contact us by sending a mail to info@karyatech.com