Enterprise Mobility – Possible Setbacks

As is the case with any change agent, mobile-enabling arena is not devoid of setbacks and obstacles. Some of the common setbacks that an enterprise may encounter in their pursuit of mobility are:

User Acceptance

Enterprise mobility depends a lot on user preferences. A workforce not used to smart mobile devices will have a higher learning curve (requiring significant orientation, demos and training sessions) and may hamper enterprise productivity (especially for time-sensitive industries). Unlike, traditional software services, mobile applications can be updated or changed completely including interface, workflow etc. in no time by harnessing the power of APIs and features, in current and updated mobile operating systems. This move has the potential to upset the workflow of end-users, who are already grappling with the functioning of the new mobile enterprise. In case of BYOD deployment, even technologically sound users may show reluctance to use their personal devices for enterprise computing, or carry multiple devices to keep personal and enterprise data separate.

Data Connectivity

Enterprise mobility depends on perpetual connectivity. There is no real-time data or instant analysis without uninterrupted connection to the backend infrastructure. Although cloud services can reduce the connectivity impact by offering quick access and storage for offline interaction, it is only a stop-gap solution. Corruption of data due to failure of connection midway and its recovery while simultaneously keeping the mobile enterprise functioning are areas of critical concern. Further, there are issues in serving across the globe with different cellular and wireless options, and confidentiality of encrypted data over unsecured and free WiFi hotspots.

Device Visibility

Enterprise mobility may pose visibility issues. It is not possible to keep track of all deployed devices across multiple networks and platforms due to network problems and software hang ups. Planned updates may fail due to low battery or zero connectivity. Similarly secure deletion of sensitive data may prove futile, if the lost device is never connected to the Internet. Device IDs can get cloned in unsecured networks allowing backend systems to give access to rogue devices, slowing down the entire mobile infrastructure, and forfeiting the benefits of on the go computing.

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Enterprise Mobility – Transition Plan

Enterprise mobility is here to stay and the sooner enterprises realize this and plan on making the transition, the easier it will be for them to adapt to the fast approaching changes in the way world works. Enterprise Mobility is the future of business, and all the associated activities so to say.

While there are challenges in terms of technology, planning, strategizing and solutions deployment, sooner or later these challenges need to be faced. It is becoming imperative to mobile-enable in order to survive and grow in this highly competitive business environment. The inherent cost factor can be set off in phased mobile-enabling measures, where in a number of cost cutting measures can be brought about and productivity and performance can be enhanced. The benefits to the bottom-line are enormous and the cost of mobile-enabling is just a fraction of it. The question is not “if an enterprise should adapt mobility”, because it sure needs to, the actual question moves further to “how to mobile-enable and which company to partner with for mobile-enabling solutions”.

While collaborative applications such as e-mail were the largest deployed mobile applications in the last decade, a recent IDC survey suggests that 70% of organizations are currently deploying at least one other mobile application, with more than 30% of these companies are deploying multiple mobile applications. In the next two years, most organizations are expected to extend their mobile applications to areas such as CRM, ERP, SCM and a host of other functions.

Partnering with sophisticated solutions providers such as Karya Technologies, who have proven solutions in this arena, will benefit organizations planning on mobility in a multitude of ways. Whether it is the custom-built mobile applications development, pre-built mobile application deployment, customization of pre-built mobile applications or an end to end solution in terms of consultation, planning, strategizing and implementing the mobile-enabling endeavors, Karya Technologies is ready to accompany your organization in ensuring that your enterprise traces superior growth trajectory in the years to come.

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Mobility Markets – Select Verticals and Functions

Various industry verticals have embraced enterprise mobility and many other are continuing their pursuit of mobility with planned deployments in a phased manner. Some common examples of enterprise mobility in vertical markets:

Information Technology

Smartphones help network and systems administrators to monitor the infrastructure that supports the organization’s 24/7 websites and services. The database administrators can monitor system and service performance in real-time.

Manufacturing

If plant personnel have mobile access to the inventory database, they can immediately determine whether or not a broken component is available, and place an order for immediate purchase if it is not available. This prevents lag time and ensures smooth flow of processes. Further, RFID tags on the spare parts allow them to not only verify availability but also to determine the exact location of the component or spare part.

Supply Chain

Even complicated interactions in supply chain and logistics such as ordering parts, approving discounts, negotiating contracts, obtaining status reports and more can be mobile-enabled. Multiple interactions by different departments across all partners in the chain can be integrated with simplified workflow processes on smart mobile devices.

Retail

Mobile point-of-sale (m-POS) applications allow sales personnel to provide superior customer service. Using mobile applications, they can look into the inventory for stocks, show images of different varieties of products and even handle order placements – all using handheld devices.

Human Resource

Employees can fill out and submit time sheets, expense reimbursement requests and vacation requests from their mobile devices, and managers can provide approvals using these wireless devices.

Marketing

Savvy marketers can engage in permission marketing, personalized marketing and mass customization of retail offerings especially in high value purchases and brand enhancing services.

Sales

Real-time information from ERP and CRM, supply chain and inventory systems on mobile devices allow for quick sales, customer delight and higher margins.

Customer Support

Trouble tickets and service orders can be automated and quickly responded to with the use of mobile devices. Support personnel can be enabled with updated information so they can offer services that are in the best interest of the customers. On the spot service provisioning will reduce overheads and improve customer trust.

Other

Other verticals and functions that can benefit from enterprise mobility include Automotive, Banking, Education, Energy, Oil and Gas, Fast Moving Consumer Goods (FMCG), Finance, Food and Beverage, Government, Healthcare, Insurance, Media, Real Estate, Telecommunications and Transportation. Karya provides the mobility solutions for all the above vericals and functions.

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