Mobility Markets – Select Verticals and Functions

Various industry verticals have embraced enterprise mobility and many other are continuing their pursuit of mobility with planned deployments in a phased manner. Some common examples of enterprise mobility in vertical markets:

Information Technology

Smartphones help network and systems administrators to monitor the infrastructure that supports the organization’s 24/7 websites and services. The database administrators can monitor system and service performance in real-time.

Manufacturing

If plant personnel have mobile access to the inventory database, they can immediately determine whether or not a broken component is available, and place an order for immediate purchase if it is not available. This prevents lag time and ensures smooth flow of processes. Further, RFID tags on the spare parts allow them to not only verify availability but also to determine the exact location of the component or spare part.

Supply Chain

Even complicated interactions in supply chain and logistics such as ordering parts, approving discounts, negotiating contracts, obtaining status reports and more can be mobile-enabled. Multiple interactions by different departments across all partners in the chain can be integrated with simplified workflow processes on smart mobile devices.

Retail

Mobile point-of-sale (m-POS) applications allow sales personnel to provide superior customer service. Using mobile applications, they can look into the inventory for stocks, show images of different varieties of products and even handle order placements – all using handheld devices.

Human Resource

Employees can fill out and submit time sheets, expense reimbursement requests and vacation requests from their mobile devices, and managers can provide approvals using these wireless devices.

Marketing

Savvy marketers can engage in permission marketing, personalized marketing and mass customization of retail offerings especially in high value purchases and brand enhancing services.

Sales

Real-time information from ERP and CRM, supply chain and inventory systems on mobile devices allow for quick sales, customer delight and higher margins.

Customer Support

Trouble tickets and service orders can be automated and quickly responded to with the use of mobile devices. Support personnel can be enabled with updated information so they can offer services that are in the best interest of the customers. On the spot service provisioning will reduce overheads and improve customer trust.

Other

Other verticals and functions that can benefit from enterprise mobility include Automotive, Banking, Education, Energy, Oil and Gas, Fast Moving Consumer Goods (FMCG), Finance, Food and Beverage, Government, Healthcare, Insurance, Media, Real Estate, Telecommunications and Transportation. Karya provides the mobility solutions for all the above vericals and functions.

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