Microsoft has released an update for the Surface Pro 3 that’s supposed to fix concerns preventing some units from holding a full battery charge.
The problem began exploding up over the past few months, with Surface Pro 3 owners reporting that their machines couldn’t stay charged for more than an hour. Microsoft has now identified the problem, saying that certain units have been failing to properly measure their full battery capacity, preventing them from receiving a full charge.
Microsoft equates the issue to a broken fuel gauge in a car. “If the fuel gauge isn’t working right, the car would also not be able to fill the tank — even though the tank is fine,” Microsoft writes. Keeping the metaphor going, Microsoft says the actual batteries inside these Surface units are perfectly fine and should begin to function correctly after the update is installed.