As Yahoo’s embattled email service agonizes through a slew of bad news, with a hack that compromised more than 500 million accounts, some users are finding it hard to leave. Automatic email forwarding was disabled at the beginning of the month, numerous users told The Associated Press. While those who’ve set up forwarding in the past are unaffected, some who want to leave over recent hacking and surveillance revelations are struggling to switch to rival services.
“This is all enormously suspicious timing,” said Jason Danner, who runs an information technology business in Auckland, New Zealand, and is trying to quit Yahoo after 18 years with the email provider. Yahoo Inc. originally declined to comment on the recent change beyond pointing to a three-line notice on Yahoo’s help site which says that that the company temporarily disabled the feature “while we work to improve it.”