In a short span, Microsoft Dynamics 365 has become a stable product partly due to its inherent features and rest due to advantages of Cloud. Microsoft Dynamics 365 April 19 Update provides organizations of all sizes with the tools to manage their Finances and Operations, along with support for Customer Relationships which includes specific applications for Sales, Marketing, Management and Retail with a single application that provides full visibility across all areas.

Dynamics 365 is among the best ERP & CRM integrated Cloud-based application based on a single platform, all the tools like Outlook, Word, Excel are used for reviving and bringing the power of Digital Collaborations and Intelligence to all the decisions that the user makes. The power of AI Enhanced Analysis optimizes the Customer experience.

Microsoft Dynamics 365 for Finance & Operations

Dynamics 365 for Finance and Operations could be among the perfect Cloud solutions for Enterprises seeking a single platform to manage their Core Operations and Financials. While the Core Operations could vary depending on the business model – Manufacturing, Retail, Warehousing, Logistics, Projects and/or Services; the Financials are General Ledger, Receivables, Payables, Cash, Bank and Fixed Assets. In addition, the availability of Human Resource Management, Payroll and CRM functionalities makes it complete. Ability to carry out Business Transactions anytime anywhere, ease of integration with other Applications and Trading Partners and Intelligent Analytics makes Dynamics 365 Platform a powerful choice.

Microsoft Dynamics 365 for Managing Sales

Dynamics 365 helps managing the Sales lifecycle effectively from lead to order. It provides complete visibility of the Sales Pipelines to individual Sales Rep, Team, Region, and Companywide. Dynamics 365 ensures the use of the right content for right context. Sales professionals will receive recommended content in addition to activities and notes through the Sales Playbook when working on an opportunity.

Microsoft Dynamics 365 for Marketing

Dynamics 365 is being recommended for Marketing by the organizations that are looking to nurture more sales-ready leads, align sales and marketing together in order to make smarter decisions and grow with an adaptable platform. It builds optimized target segments, craft appealing content for better delivery, and orchestrate effective communications strategies. It leverages marketers to maximize the impact of their campaigns. Dynamics 365 provides insights and complete visibility across all Campaign Elements, Form Interactions, Email Messages, Analytics and more. New user can easily on board using the Trial sign-ups which can be done in minutes.

Microsoft Dynamics 365 for Customer Service

The full view of Customer Information in Dynamics 365 allows companies to identify their high valued clients and give special attention to them thereby increasing the Customer Loyalty & Retention through personalized client services across multiple channels. Dynamics 365 Virtual Agent for Customer Service provides AI-powered chat bots to optimize the customer experience. Using Dynamics 365, sales professionals will have a peer to peer relationship with customers helping to build a deeper customer connection.

Microsoft Dynamics 365 for Managing Projects

For any project to be successful one, the Project Managers and Team Members need to have right tools & technology to collaborate and work, managing a project involves activities like creating project quotes, budgets, and forecasts to scheduling resources and project monitoring. Dynamics 365 enhances these activities by providing anytime anywhere access. The important issues can in the project be prioritized, and Dynamics 365 makes sure the necessary action is taken to resolve these issues to the drive the projects forward. Dynamics 365 automates the Key Tasks and Processes boosting Operational Efficiencies and utilize core competencies. It has the ability to integrate with On-premise and other Trading Partner Applications.

Microsoft Dynamics for Retail

Dynamics 365 for Retail provides an end-to-end integrated solution for Retailers that includes Front end, Back Office and HQ Integrations. In addition, it also possesses Omni-Channel Capabilities that includes Payments, Loyalty, and more to enhance Experiences across the channels. Dynamics 365 can broadcast and push updates for Retail Cloud-Deployed Components. Regulatory and compliance-related Enhancements to provide service in all supported countries and regions. Dynamics 365 for Retail supports two types of POS. Cloud POS – it is a browser-based POS that can be used on mobile devices. Retail Modern POS can be used on clients such as PCs, tablets, and phones to process Sales Transactions, Customer Orders, and Daily Operations, and to perform Inventory Management.

Business Insights through Power BI

In Dynamics 365, Power BI makes it very simple to derive insights from Transactional and Observational Data and these insights are used in various levels of Decision Making. It creates a Data Culture enabling Users to take decisions based on facts. Dynamics 365 is making another major step forward in bringing AI to Business Intelligence and delivering several new AI features in Power BI such as Autosuggest, Image Recognition and Text Analytics, creating own Machine Learning Models and Integration of Azure Machine Learning within Power BI.

With Microsoft launching its new update on Dynamics 365 it has become more evident that it is moving towards Artificial Intelligence capabilities that leverages Dynamics 365 abilities to next level.

KARYA Technologies with its strong Dynamics 365 practice has turned around quite a few successful implementations in the last few years. Whether you are upgrading from other Dynamics products or Newly implementing the D365 Platform, KARYA Technologies can offer you comprehensive services in seamlessly migrating and sustainably adopting to the Microsoft Dynamics 365 Platform. Our comprehensive list of services exclusively for the Dynamics 365 Platform includes:

  • Discovery & Recommendations
  • Fit-Gap Analysis
  • Implementation, Migration Planning and Execution
  • Custom Development & Integrations
  • BI/Reporting Enhancements
  • Third Party Add-ons
  • Stabilization & Digitalization
  • 24*7 Application Support

For more information on KARYA’s Dynamics 365 Services offerings, please connect with us at

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